24/7 Web3 Community Operations
ChainCare runs support operations and trust & safety for revenue-generating Web3 protocols. AI-first triage, crypto-native escalation, 24/7 coverage — from the team that's been doing this since 2018.
Trusted by teams like 0x, Matcha and Reef since 2018
At 3 a.m., a developer in Berlin is stuck on your API and evaluating competitors. A user in Singapore just got phished by an impersonator account. A whale's transaction failed and they're one bad support experience away from moving their liquidity. By morning, you've lost users you'll never know about. Most protocols don't have support problems during business hours. They have support problems during the other 128 hours of the week — when your team is asleep and bots aren't enough.
We deploy and manage AI tooling to handle high-volume, routine inquiries — then catch what it gets wrong. Your users get instant responses. Your team gets escalations that actually need humans.
When AI can't answer, your users talk to support engineers who know the difference between a failed L2 bridge, a revoke-approval scam, and a legitimate slippage complaint — and know which is a five-alarm fire.
24/7 monitoring for impersonator accounts, phishing campaigns, and social engineering attacks. We remove threats before they reach your users — and document patterns to prevent repeat incidents.
We configure and manage your support infrastructure — Intercom, Mava, Zendesk, or custom tooling — optimized for crypto-specific workflows, escalation paths, and compliance requirements.
ChainCare will drive real engagement and interaction with your community by spending significant time learning about your team, protocol, products, and regulatory requirements. We will craft thoughtful answers to your community's questions, engage in the discourse, implement spam filtering, referral programs, and consistently prove we are the right team for the job; because building a community is about more than just boosting numbers.
Eight years of support operations through bull markets, bear markets, bridge exploits, and regulatory shifts. We've seen every failure mode and know how to handle it.
Our support engineers know DeFi, L1/L2 architecture, wallet security, and token mechanics. That protocol-level judgment is the thing AI can't replicate and you can't hire for in a week.
We operate within strict compliance frameworks. Protocols in regulated jurisdictions trust us to protect their users and their reputation.
Enterprise-quality support operations without enterprise pricing. Plans start at $1,500/month for protocols ready to professionalize their support.
Sal demonstrated a remarkable commitment to customer satisfaction, going above and beyond to address a concern regarding gas fees for a failed transaction on Avalanche.
CommComm has been an invaluable partner in 0x's customer support operations over the past five years. Their agents ramp up quickly, integrate seamlessly into our workflows, and consistently demonstrate professionalism and adaptability in the ever-evolving web3 space. They provide exceptional support across both our B2C user base and our B2B customers, effectively handling everything from day-to-day inquiries to complex, high-priority partner needs.
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Read Article →Get in touch to discuss your needs and we can provide you a custom plan tailored to your target audience and product or service. A ChainCare team member will respond within two business days.