Your Community Doesn’t Sleep When You Do

ChainCare provides 24/7 community management and technical support for Web3 projects. We keep your users happy while you focus on building.

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Trusted by L1 chains and DeFi protocols since 2018

Experienced team members from all over the world

Years of Experience

Projects Delivered

Satisfied Clients

The Overnight Gap Is Costing You Users

At 3am, while your team sleeps, your Singapore users have stuck transactions. Scammers are DMing your members. Developers in Europe are stuck on your API and evaluating competitors.

By morning, you’ve lost users you’ll never know about.

Most Web3 projects don’t have coverage problems during business hours. They have coverage problems during the other 16 hours of the day.

What We Do

Whether you’re launching something new, refining what already works, or completely starting over — we help you shape customer support experiences that are smart, fast, and designed to lead to happy, repeat users.

Let’s Collaborate

Real humans responding to your Telegram, Discord, and Twitter communities across all time zones. Fast, friendly, and on-brand.

First-line support for users and developers. We learn your protocol deeply so we can answer real questions, not just point to docs.

Active monitoring for impersonator accounts, phishing attempts, and social engineering. We remove threats before they reach your users.

We’ll help you set up Mava, Intercom, or other support tools configured for crypto-specific needs.

Why Projects Choose Us

Operating Since 2018

We’ve been doing this through bull markets, bear markets, and everything in between. We’ve seen every type of community challenge and know how to handle it.

Crypto-Native Team

Our team actually understands DeFi, L1s, L2s, NFTs, and token mechanics. We speak your users’ language because it’s our language too.

Compliance-Conscious

We follow the rules. Projects in regulated environments trust us to adhere to strict guidelines and protect their reputation.

Actually Affordable

Enterprise-quality coverage without enterprise pricing. Plans start at $750/month.

What Our Clients Say

An invaluable partner
“ChainCare has been an invaluable partner in 0x’s customer support operations over the past five years. Their agents ramp up quickly, integrate seamlessly into our workflows, and consistently demonstrate professionalism and adaptability in the ever-evolving web3 space.

They provide exceptional support across both our B2C user base and our B2B customers, effectively handling everything from day-to-day inquiries to complex, high-priority partner needs.”
Suhail
Support Manager at 0x
Top notch
“Gotta say Derek, top notch in getting responses out to inquiring minds. The best Telegram I am subscribed to by far.”
Community Member
Bloom.co Telegram Group
Users ask for him
“Sal demonstrated a remarkable commitment to customer satisfaction, going above and beyond to address a concern regarding gas fees for a failed transaction on Avalanche.”
Anonymous User
DEX Support Client

No fluff. No guesswork.

Simple, Transparent Pricing

Coverage plans start at $750/month for business hours support and scale to $5,000/month for true 24/7 coverage across all platforms.

Every plan is customized to your community’s needs. No long-term contracts required.

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From the Blog

Want to see what this looks like in action?

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Ready to stop missing what happens overnight?

Tell us about your user community and we’ll put together a custom plan. Response within two business days.

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