24/7 Web3 Community Operations
ChainCare provides 24/7 community management and technical support for Web3 projects. We keep your users happy while you focus on building.
Trusted by L1 chains and DeFi protocols since 2018
We specialize in Web3, providing high quality community moderation and customer support with the latest technology and tools.
We can help you start a brand new support platform using tools like Mava, Intercom, or whichever is the best suited for your needs, and that will best support your users.
ChainCare provides fast, friendly responses and support to the thousands of users and developers asking questions about your project across all channels at incredibly affordable rates.
Using a variety of organic and fun activities, ChainCare will help keep your existing community active. Games, discussion prompts, feedback sessions, and more will show your community you care about them, and that only they can help you reach your goals.
Impersonator removal, phishing detection, and scam prevention across all your community channels. Proactive threat monitoring, incident documentation, and pattern analysis to keep your users safe.
ChainCare will drive real engagement and interaction with your community by spending significant time learning about your team, protocol, products, and regulatory requirements. We will craft thoughtful answers to your community's questions, engage in the discourse, implement spam filtering, referral programs, and consistently prove we are the right team for the job; because building a community is about more than just boosting numbers.
ChainCare's community moderation service will give life to your communities and social channels, establish trust and authority among TGE / STO participants, and solidify your place as a highly sought after project. Conversely, projects operating in a strict regulatory environment can trust the ChainCare team to adhere to the most stringent guidelines available.
ChainCare will provide instant support to the thousands of users, developers, and potential investors asking questions about your project across all channels at incredibly affordable rates.
Using valuable expertise accrued by participating in dozens of communities, decades of customer service experience, and successfully managing the communities of other projects, ChainCare will apply the best practices available from community management thought leaders, and the best technology available, to increase the quality of conversation.
ChainCare's community management professionals develop a deep understanding of your project by studying the whitepaper, website, blog posts, and any other key information available, to ensure comprehensive answers to even the toughest questions. And when in doubt, we always check back with your team before assembling or distributing new information.
Sal demonstrated a remarkable commitment to customer satisfaction, going above and beyond to address a concern regarding gas fees for a failed transaction on Avalanche.
Great post and great job Derek, you're the perfect match for Community Relations – keep up the great work.
Gotta say Derek, top notch in getting responses out to inquiring minds. The best Telegram I am subscribed to by far.
Get in touch to discuss your needs and we can provide you a custom plan tailored to your target audience and product or service. A ChainCare team member will respond within two business days.