ChainCare runs your user-facing support stack so your team can focus on shipping product. We handle AI-first triage, crypto-native human escalation, and 24/7 trust & safety coverage — across Telegram, Discord, Twitter, and your support platforms.
We're not a marketing agency that bolts on support. We're an ops partner for protocols that already have users to protect.
We deploy and supervise AI tooling to handle high-volume, routine inquiries — so your users get instant responses and your team only sees escalations that actually need humans.
When AI can’t answer, your users talk to support engineers who understand DeFi mechanics, wallet security, and protocol architecture. They know the difference between a failed L2 bridge, a revoke-approval scam, and a legitimate slippage complaint — and they know which is a five-alarm fire.
Your users are targets. Impersonator accounts, phishing campaigns, and social engineering attacks run 24/7 — and they don’t wait for your team to wake up.
We provide continuous trust & safety monitoring: identifying threats, removing bad actors, and documenting patterns to prevent repeat incidents. When an attack happens, we respond in minutes, not hours.
We’ve been running support operations for Web3 protocols since 2018 — through bull markets, bear markets, bridge exploits, and regulatory shifts. We’ve supported L1 chains, DeFi protocols, NFT platforms, and wallet providers.
Our longest client relationship is five years running. We don’t churn through projects — we become an extension of your ops team.
Our support engineers develop deep familiarity with your protocol’s architecture, documentation, and edge cases. We study your codebase context, learn your escalation paths, and integrate into your team’s workflows.
For developer-facing support, we handle first-line API and integration questions — routing complex issues to your engineering team with the context they need to resolve quickly.
When we don’t know the answer, we say so and escalate. We never guess.
We’ve been 0x’s support operations partner for five years — handling both B2C user support and B2B partner relationships. We run support for Matcha’s consumer-facing DEX. We support Reef’s DeFi operations.
Our clients don’t hire us to launch tokens. They hire us to protect users and reduce churn.